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Have a question that isn't answered below? We typically respond within 4 hours.
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How to reach us
Olvexa handles all customer support by email. Fill in the "Send us a message" section above, or write to us directly at [support@olvexa.com]. Either way, a real person on our team will answer you, usually within 24h.
We can help you with:
- Questions about your order or where it is
- Shipping and returns
- Billing, subscription changes, or cancellations
- Questions about ingredients, amounts, or how to take the drops
We'll reply to the email address you give us. If you'd like order updates sent somewhere else, just tell us in your message.
We do not sell or share your email address with anyone for marketing purposes. Ever. If you'd rather not hear from us beyond your order, say so in a reply and we'll take you off everything except the confirmations you need
FAQs
Subscription & Account
We make it easy! You can cancel anytime through Olvexa Portal or just drop us a line at support@trolvexa.com and we'll take care of it for you.
Please include your order number or the email address used at checkout so we can locate your account quickly. You can find your order number in your order confirmation email.
This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Olvexa Portal, or reach out to support@tryolvexa.com and we'll sort it out right away.
It may be linked to a different email or payment method. Try logging into Olvexa Portal with the email you used at checkout.
If it's still not showing up, just reach out to support@tryolvexa.com and we'll find it for you.
You can update your frequency, products, or shipping address anytime at Olvexa Portal. Or if you prefer, just email support@tryolvexa.com and we'll happily make the changes for you.
Still working through your current supply? No problem! Skip your next shipment at Olvexa Portal, or let us know at support@tryolvexa.com and we'll push your renewal date.
FAQs
Order & shipping
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are typically processed within 1 to 3 business days after payment confirmation. Standard shipping usually takes 5 to 12 business days after the order has been shipped.
Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on our help page.
Once your order has shipped, it can no longer be canceled or modified. If your order hasn’t shipped yet, contact us as soon as possible at support@tryolvexa.com and we’ll do our best to help.
If your order hasn’t shipped yet, email support@tryolvexa.com with your updated address and we’ll fix it.
For subscriptions, you can update at Olvexa Portal, or just let us know. Happy to help either way.
FAQs
Product & Safety
In the morning, before or with breakfast. Place 1.5 droppers under your tongue and hold for 30 seconds before swallowing, that pause is what lets it absorb straight into your bloodstream. Food doesn't interfere. What matters most is taking it every day, so pair it with your coffee or your morning routine and it becomes automatic
Ask your doctor for a B12 test before you start and again at 12 weeks. That gives you a number, not a guess. Most people also notice symptoms shifting before the lab work confirms it, often in a different order than expected, so keep a short note of how your nights are going.
Take 1.5 droppers in the morning, preferably with a meal. Each bottle contains 40 servings of 1.5 droppers.
We recommend taking it with food for optimal absorption, especially if you have a sensitive stomach.
The problem was probably never the B12, it was the delivery. After 50, stomach acid drops and intrinsic factor production falls off, which is what your body needs to absorb B12 from a swallowed pill. Metformin makes it worse. Olvexa absorbs under the tongue, skipping that step entirely.
Cool, dry place away from direct sunlight. Keep the bottle sealed when not in use.
Olvexa is formulated for adults. Consult a pediatrician before giving any supplement to a child under 18.
Most customers notice improvements within 30–60 days. For best results, use consistently for at least 90 days to see impactful results.
FAQs
Quality & ingredients
Five B vitamins, with the full amounts printed on the label and listed here:
B12 (methylcobalamin) 5000 mcg — the methylated form, not the cheaper cyanocobalamin found in most drugstore bottles
B6 (pyridoxine HCl) 3.4 mg
B3 (niacinamide) 16 mg — the non-flushing form
B1 (thiamine mononitrate) 2.4 mg
B9 (folate) 400 mcg DFE
Everything else is what carries it: purified water, organic vegetable glycerin, monk fruit extract, natural citric acid, natural raspberry flavor. No artificial sweeteners, no preservatives, no proprietary blends. Vegan, non-GMO, and free of wheat, gluten, dairy, corn, soy, eggs, and parabens.
This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Resilia® Portal, or reach out to support@resilia.shop and we'll sort it out right away.
It may be linked to a different email or payment method. Try logging into Resilia® Portal with the email you used at checkout.
If it's still not showing up, just reach out to support@resilia.shop and we'll find it for you.
Dietary supplements are not required to be FDA approved. Our products are produced in GMP-certified facilities following strict manufacturing standards. These statements have not been evaluated by the FDA.
It is a high dose, deliberately. B12 is water-soluble, so your body uses what it needs and clears the rest, and there is no established upper limit for it. The higher amount matters most for people whose absorption is already compromised by age or by metformin, where a standard dose has little room for error. The other four B vitamins are kept at everyday levels, because more is not better with those. B12 is the one that benefits from headroom.
FAQs
Returns & pricing
90-Day Money-Back Guarantee. Contact support@tryolvexa.com within 90 days of purchase for a full refund. Refunds are processed within 5–10 business days.
Email support@tryolvexa.com with your order number. Most refund requests are resolved within 24 hours, and appear on your statement within 5–10 business days.
Social media ads may show promotional pricing that has since expired. The pricing on tryolvexa.com is always the most current. If you saw a specific offer, reach out and we’ll help.
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